We are a creative forward-thinking and niche legal consultancy firm.

COMPLAINT POLICY

We will do our very best to meet our client’s expectation but if at any point you wish to complain about any services received, we would request that you address your concerns to the Managing Director.

Please put your complaint in writing to Bila Legal Services Ltd, The Lewis Building, 35 Bull Street, Birmingham, B4 6AF we will endeavour to respond within 7 days acknowledging receipt of your complaint.

Upon receipt an investigation will be carried out and a substantive response will be provided to you within 21 days. In the unlikely event that it is not possible to meet this deadline then a written explanation as to the reasons why will be provided within 21 days of the receipt of the complaint and a revised date for a formal response proposed.